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Terms & conditions

Refund Policy


School holiday/special occasion workshop bookings (such as Easter or Mother's Day) are paid for in advance and are non refundable. If you are no longer able to attend the workshop, please email Heather at as we may be able to offer a credit or partial refund (minus an admin fee) depending on whether or not we are able to fill the spot in the class and what expenses have already been incurred. Decisions will be made on a case by case basis. There is a minimum number required to run workshops and classes may be cancelled if the number isn't met. Full refund will be provided if class doesn't go ahead due to low numbers. 


Baking Club is paid for upfront on a termly basis. If your child is unable to make Baking Club 1 week, a credit can be offered for next term's Baking Club for up to ONE week. Contact Heather directly. If there are extenuating circumstances that causes the child to miss Baking Club for multiple weeks, please chat to Heather at as refunds/extra credits may be processed on a case by case basis. Change of mind is not grounds for processing extra credits. 

Other workshops and events may have differing refund policies, please contact Heather for your particular event before booking if you are unsure. 

In the unlikely event that Baking Club or a workshop is cancelled by the owner/operator then a full refund will be given. In the event of a postponement (for events such as illness), the owner/operator will give as much notice as possible and will rebook at a suitable date. If the new date does not suit, please contact and discuss your options. Refund or credit will be given on a case by case basis. 

If Baking Club and/or workshop is cancelled or postponed due to COVID, an alternative (such as an online class) may be provided.

Health & Safety

As part of Baking Club and other workshops, basic hygiene and food health and safety standards will be taught and adhered to. Participants will be expected to wash their hands before participating and directly handling food. Students will be encouraged to stay at home when sick. 


Children will be expected to follow safety rules and advice at all times. The workshops are held in a public space and at times there can be various hazards to be aware of. The workshop leader will let children and caregivers know before each lesson of the potential hazards, and the ways to prevent these. 


While children are attending a workshop or Baking Club without their parents, their workshop leader will be responsible for their care. If at any time, the workshop leader feels that their child is being unsafe or causing others to become unsafe they will contact the child's caregiver and ask them to come and collect their child immediately. Following a discussion with parent/caregiver, they may be banned from future workshops. The parent/caregiver will not be eligible for any refund of fees already paid.

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